www.thecakemart.com is an Internet based portal owned and operated by FESTO FOODS LLP, a company incorporated under the laws of India, with its registered office #24, K.R.Garden, Muniyaappa Layout, Murgeshpalya, off wind tunnel road, Bangalore – 560017, KARNATAKA, INDIA
All users of www.thecakemart.com are bound by these terms and conditions.
All use and purchases made on this web site are governed by these Terms and Conditions.
Products and Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.
The Cake Mart reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.
Acceptance of Orders
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
For your convenience, The Cake Mart accepts Visa, Master Card, Diners Club, Maestro, American Express, Debit Card and PayPal, Digital wallets, Loyalty points, COD.
Shipping & Delivery Policy
• For same-day standard time delivery, orders must be received by The Cake Mart 30 minutes prior to shipping slot, Monday – Sunday, IST.
• For same-day fixed time delivery, orders must be received by The Cake Mart 30 minutes prior to shipping slot, Monday – Sunday, IST.
• For same-day midnight delivery, orders must be received by The Cake Mart 30 minutes prior to shipping slot, Monday – Sunday, IST.
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on The Cake Mart?s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by The Cake Mart.
All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney?s fees, and court costs incurred in the collection of past due amounts.
Returns and Refund Policy.
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at email@example.com or call us at +91- 9886065772 (08:00 AM-10:30 PM, Monday-Sunday).
The Cake Mart is not responsible and does not guarantee refund for cases where:
• Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.
• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
• Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by The Cake Mart, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.